Website policies
Plan packing, destinations and delivery responsibilities before confirming a furniture order.
Last updated
Provide the full models, quantities, configuration and destination. Confirm the delivery address or port, packing method, assembly requirements and any site restrictions with the team. Shipment arrangements are specific to the written quotation and order.
Production readiness, dispatch and arrival are different milestones. Confirm the applicable schedule before ordering. Freight, insurance, duties, taxes, customs clearance and unloading responsibilities depend on the delivery terms agreed for your shipment. The website does not calculate freight or guarantee a universal delivery time.
Confirm the invoice, packing list and other documents required for your destination. On receipt, check the package count and visible condition, keep the delivery documents and photograph any damage or discrepancy. Report the details promptly to the team and, where relevant, the carrier.
Contact us before changing a destination, packing request or delivery arrangement. Feasibility, timing and any additional charges need written confirmation. Include your order reference when asking about an existing shipment.