Website policies
How to discuss an order change, a return request or a product issue with the Yizhong team.
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If you need to change or cancel an order, contact the team with the order reference and the affected models and quantities. The available options depend on the agreed terms, materials and production or shipment status. A request does not itself confirm a cancellation, refund or revised delivery date.
Contact us and obtain written return instructions before shipping goods back. Confirm the items, reason, destination, packing and transport responsibilities. Return acceptance, any refund and associated charges are determined by the agreed order terms and applicable rights; this website does not promise a universal return period.
Provide the order reference, delivery date, model, quantity affected and a clear description. Include photographs of the product, packaging and labels, and keep relevant delivery records. The team will review the information and discuss the appropriate next step for the case.
A product concern may be handled through after-sales support rather than a general return. Yizhong offers a 3-year warranty for normal use; confirm the terms for your order and configuration. Nothing in this guidance removes rights that apply by law.